Surprisingly Dissatisfied
My last visit to Schierl was surprisingly dissatisfying. I received information from a very nice front desk clerk saying my tire tread drastically different, waring unevenly, and that they needed to be replaced sooner than later. This was never mentioned to me during previous visits. I was also informed that I should have been doing a 5 tire rotation, instead of 4 and I should be rotating tires every oil change, instead of every other. While this information was helpful, it was disheartening, as it was never mentioned in the past. I've always been pleased with the front desk customer service, when I call to make an appointment and in person, when I'm at the store, but seeing the numbers on paper and how drastically different they were was a shock. My tires are expensive. This information would have been helpful earlier and I'm confused as to why it was not divulged sooner. I am not sure I will be returning to Schierl. This experience, unfortunately, has really stuck with me.