For shop owners
Reviews from the customers you actually served.
Close a repair order and the invitation goes out on its own, by email and text. Every review is tied to a real visit, lands in your inbox, and builds a record of your work that customers can trust.
Hi Maria, thanks for choosing Your Shop today for your oil change and tire rotation. How did we do? Tap to leave a quick review.
How it works
Nothing new to do at the counter
We connect to the system you already use to write repair orders. After that it runs on its own.
You close the repair order
We pick up closed orders from your shop-management system. Nobody at the counter has to remember to ask.
Your customer gets one invitation
By email and by text, with their name and the visit on it. The link opens a review form that's already filled in.
The review posts, good or bad
It goes on your page marked "Verified Service Visit", and you get an email the moment it comes in.
What you get
Built for shops that do good work
Verified Service Visit
Every invited review carries a badge that says a real customer, on a real visit, wrote it. That's the difference from anonymous review sites.
A week to respond to low ratings
One- to three-star reviews go public seven days after they're written. Call the customer, make it right, and post your reply before anyone else reads it.
An email for every review
Each review lands in your inbox as it comes in, with the rating, the words and the visit it's about.
Your reply, in public
Answer any review on your page. Future customers see how you handle a problem, not just that there was one.
Happy customers, pointed at Google
After posting here, your customers get a one-click link to leave the same review on your Google listing.
A page that works for you
Your shop page carries your rating, reviews, hours and map, marked up so search engines can show your stars.
The fine print
We don't take reviews down.
Not on request and not for a fee. We remove duplicates and abuse, and that's all. It's why customers believe what they read here, and why a good rating on TheShopCritics means something.
Talk to us
See it with your shop
Tell us a little about your shop. We'll look at your system, show you what your page would look like, and walk you through pricing.
No obligation, and we won't add you to a mailing list.