The guy at the desk - Jeff - continues to be such a jerk to me. The last time I was there was in November of 2023, I said to the cashier I dont know why I keep coming back here. I told her my negative interaction with Jeff that day.but I did go back and again, his response to something I stated, wasnt necessary or appropriate as a customer. While I was waiting for them to service my car, I was looking for other places to take it next time. If it wasnt for the continued horrible behavior by him, I would gladly keep bringing my car there.
Newport News, VA
Hornsby Tire Pros & Service Center
Newport News, VA 23607
Reviews
What customers said
Very professional
Fantastic service. Called to go over everything that needed to fixed and gave me the price during the call.
Oil change and Tire Rotation
Jeff is a no nonsense guy that knows automobile. The Hornsby brothers are outstanding team running an honest shop. The Admin at checkout is beautiful and kind.
I needed new tires
My experience was nice. The place is clean comfortable and I was prepared for the two hour wait. My question is if you can mail me a coupon and I lose it so I cant use it but you can email me this questionnaire than why couldnt the same coupon be emailed to me ? So all I have to do is pulled it up and couldve got my $10 discount I was told if I did not have the coupon to staple to my receipt they couldnt give me the savings. I will always have my email unless I deleted it guys.
Highly recommend these guys
Fast , professional $ friendly
Excellent Service & performed in an efficient & timely manner - all personnel are very courteous & Professional - Thanks so much !!!!!!
My Day at the tire store!
I found the service was good and the job was done in a timely manner
Always professional and on time.
Brakes front and back, and rotors.
Also on Google
Google reviews
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