Newport News, VA

Hornsby Tire Pros & Service Center

3300 Jefferson Ave
Newport News, VA 23607
443 verified reviews
99% would recommend
5 ★
413
4 ★
19
3 ★
6
2 ★
1
1 ★
4

Reviews

What customers said

Page 10 of 45
Service date  2024-10-02
Verified Service Visit
Would recommend

Always goid

Quick, efficient, very accommodating and as good as price you can get.

George L. · Suffolk, VA · Verified customer
Service date  2024-09-26
Verified Service Visit
Would recommend

Excellent Always I Love the Customer Service

Clementine S. · Hampton, VA · Verified customer
Service date  2024-09-27
Verified Service Visit
Would recommend

Great Service

Outstanding service on my oil change and tire rotation. I have taken my vehicles to Hornsby since 2010 and they have always had great customer service and care. Thank you For your second to none service.

Carneal S. · Newport News, VA · Verified customer
Service date  2024-09-25
Verified Service Visit
Would recommend

Great management and staff. Excellent facility.

Tony S. · Hampton, VA · Verified customer
Service date  2024-09-20
Verified Service Visit
Would recommend

Professional staff, everyone was friendly & attentive. The work was done efficiently and quickly.

Caroline M. · Newport News, VA · Verified customer
Service date  2024-09-18
Verified Service Visit
Would recommend

Total professionals

As always, exceptional service and always very professional and helpful staff. Its always a pleasure doing business with the folks there, Great job!

Greg S. · Hampton, VA · Verified customer
Service date  2024-04-04
Verified Service Visit

Poor workmanship

Repeat customer for several years. Had new tires installed on Dodge Ram and state inspection performed early April. Lug nuts were over torqued and rotors warped. Lug nuts were installed with impact and dented/ damaged. Returned vehicle to them with less than a 100 miles and was told it needed new brake pads and rotors.. they did acknowledge the damaged lug nut issue and replaced. Note customer was told Vehicle now needs a brake job (worn out pads) after less than two weeks and a 100 miles from passing their safety inspection. After having the brake work done we discovered a high speed shake in the front end when traveling on the interstate. Another trip to a reputable tire shop found the tires were out of balance and needed rework which corrected the issue. We will not be doing business with Hornsby again and as you continue to ask for review comments. As you can see from our dissatisfied service above suggest you remove us from further review submissions. Service is not what it was!

Donald R. · Hampton, VA · Verified customer
Service date  2024-08-30
Verified Service Visit
Would recommend

Hornsby is the BEST!

AWESOME! Had me in and out of there in a hurry even though I did not have an appointment and there were four customers ahead of me. I had a slow leak in a tire.

Dianne K. · Smithfield, VA · Verified customer
Service date  2024-08-27
Verified Service Visit
Would recommend

Another pleasant experience

Great service as usual!

Jerry O. · Hampton, VA · Verified customer
Service date  2024-08-14
Verified Service Visit
Would recommend

Did well. Wish they had cleaned the rims when done!

Carol M. · Hampton, VA · Verified customer

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Google reviews

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