Winchester, VA

Hogan & Sons Tire and Auto

187 verified reviews
84% would recommend
5 ★
118
4 ★
28
3 ★
11
2 ★
13
1 ★
17

Reviews

What customers said

Page 13 of 19
Service date  2016-03-25
Verified Service Visit

WILL NEVER RETURN

Prior to going I read reviews on Yelp and they were all bad reviews. I went because it was next door to where I was staying and wanted to give them a chance. I was a federal worker deployed temporarily to Winchester, VA and during the second week of February 2016, I took my car in for an oil change with a card I had. During the oil change, I observed what the mechanics were doing and kept noticing them focusing on my tires. Once they were finished my oil change, of course I needed new breaks, filter and other work, of course work they could do. I said no, I have a regular mechanic. I returned 2 weeks later for a state inspection and the mechanic came to me and said everything was good except my "oil was really dark black", I said what does that mean he said you need an oil change. I said I ust had one 2 weeks ago. He said I wll speak to the manager. Of course the manager came out, he remembered me and gave me a song an dance that if the oil has not been changed it will be black.

Muriel J. · Alexandria, VA · Verified customer
Service date  2016-03-26
Verified Service Visit
Would recommend

Happy

Good visit. Things were done in a very timely manner.

Suseendran R. · Winchester, VA · Verified customer
Service date  2016-03-17
Verified Service Visit
Would recommend

Great Experience!

Fast and friendly, knowledgable folks took great care of my car. Coffee, cookies, and holiday decorations were a nice touch to the comfortable waiting area. Definitely will be coming back!

Robert C. · Winchester, VA · Verified customer
Service date  2016-03-08
Verified Service Visit
Would recommend

Fine, customer-friendly work

Changed oil & filter on hybrid (Toyota Camry Hybrid, 2007); took me in right away, seemed to do fine job!

Hoa T. · Stephenson, VA · Verified customer
Service date  2016-03-11
Verified Service Visit
Would recommend

Toyota Oil Change

Had oil change in 07 Avalon and was charged extra for oil! Have kept good records and this is FIRST in 9 years that I've had an extra charge for oil! Hogan says they will not be undersold so this is a shock to me! Why, after 9 years, am I getting charged more?? Service was okay but don't know why the charge when no other Store charged extra!!

Gary E. · Stephens City, VA · Verified customer
Service date  2016-03-10
Verified Service Visit
Would recommend

Oil change special

Great experience, first visit! Was able to use $10 dicount coupon for basic oil change. Friendly service, resonable time to complete the oil change! Simply recorded info for first visit and began work in shortly afterwords! Thanks....

Erle S. · Winchester, VA · Verified customer
Service date  2016-03-10
Verified Service Visit
Would recommend

oil changed

very good service

Patsy B. · Berryville, VA · Verified customer
Service date  2016-03-01
Verified Service Visit

Poor Service

Went in for oil change and tire rotation. Technician stripped the wheel lock after removing three lugs. Tire rotation could not be completed (despite being charged). I had to drive with only three lugs on three tires over an hour to the dealership so that I could get a new lock and have the service completed. Hogan and Sons took no responsibility for stripping a brand new wheel lock that had never been used and charged me for a service that wasn't performed! Plus I had to spend three hours correcting their mistake! This is not the type of customer service that will garner repeat business. Strongly do not recommend.

Elizabeth K. · Winchester, VA · Verified customer
Service date  2016-03-05
Verified Service Visit
Would recommend

Excellent service

Marcelle F. · Cross Junction, VA · Verified customer
Service date  2016-03-02
Verified Service Visit
Would recommend

service given

it was a good experience, an even though i wasn't looking to do all of that,due to being on a fix'ed income, but it needed to be done for the inspection, the manager works to get the best deals he could find on parts, so i will continue to come to hogans an son's for work needed,job well done

Mitchell P. · Gore, VA · Verified customer

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