Dobbs Tire & Auto Center

Needs work

I was told that my transmission was going bad. I had another person look at it that told me that it could not be what you all said it was because it has a built in pressure release. If it built up enough pressure to blow the dip stick out it would have killed the car.

Brakes

Had the car in for service. Anthony said one of the brake calipers was stuck and causing a brake pad wearing problem. Overhauled the brakes and the car was ready by the next afternoon.

We are usually very pleased with this particular Dobbs. This visit was just mediocre. The oil change price is higher than at the dealership- even after I asked for a coupon. We got an alignment, but it pulled in the opposite direction afterwards. As I said, we are usually very satisfied, especially when speaking directly with Chris, the manager. And I usually recommend this THF Dobbs to others. We will give it another shot.

Mary

I appreciated how quickly the mechanics replaced and aligned the new tires. Waiting area was clean with reading material.

oil change

I came to this facility for a standard oil change. I have gotten this done just a few times at this shop. Each and every time the mechanics try to get me to have unnecessary work done on my car. Each time, I have had several mechanics check to see if the "problem" is actually a problem and every time it has been false. Someone told me this last time I needed tie rod ends replaced, when I just had them replaced a few months ago and they looked absolutely fine. I will not be returning to this facility and the fact that they would try to take advantage of customers is absolutely absurd. Completely unethical and immoral.

Service

Mike and the guys do a great job.

2011 Honda Element

Great job as always!Chris and the guys always treat me right!

False evaluation

During the last servicing I was notified that the serpentine belt was about to come apart. I was told it was ripped down the length and would begin to unravel very soon. I changed the belt this weekend and found the belt does not have any rips and isn't worn even close to the description given. I missed a trip this weekend because of being told the belt was in such bad shape. It was not. I am only rating one star because it won't let me leave it blank.

My neighborhood Dobbs is the best! They are always available when there is a problem with any of my fours cars. So polite and professional! I really trust them.

Langiappe

I am writing to describe an experience that was turned from a nightmare into a display of superior customer service that exceeded my expectations. I came in initially to get a wheel alignment. It was late afternoon that I initially called the Hazelwood store and was told the alignment mechanic had gone for the day. I called the store in Chesterfield Valley and was told they could perform my wheel alignment and to come on in. I stated I could not get there until 6:00 and they said fine. I also asked if they had any coupons and I was emphatically told "We always have a coupon available". Upon my arrival, I specifically asked to have my brakes checked because my car shook when stopping.I came back later that evening to pick up my car. I had used my smartphone as directed and could not find any coupons associated with my purchase (wheel alignment). (1.) The cashier told me he was sorry and proceeded to ring out the transaction with no discount. (2.) There was no mention about