Car
Very fast and honest service ,would come back for sure
Sterling, VA
Reviews
Very fast and honest service ,would come back for sure
I had a coupon for a $19.95 oil change. Ended up paying $10-15 more. They don't tell you that everything else is extra. They also pulled up records from 2 years ago and said I needed flushes, which were done last year by another mechanic. Don't think I'll be going back to Hogan & Sons.
The Hogan & Sons in Sterling has taken care of us and developed a positive relationship with our family for a number of years. Our recent experience involved an old car on it's last legs and they provided us with quality service (and good advice when the time for service was past).
pROMISED WHAT THEY DELIVERED AND EVEN THIGU THERE WERE SOME SMALL GLITCHES THEY KEPT ME INFORMED would RECOMMEND THEM AND USE THEM AGAIN
When bringing in my 05 Dodge truck for yearly safety inspection, i asked the attendant to look at a leak under the engine and asked if he would tighten what was loose while the truck was up on the hoist. As a repeat customer I felt that was a simple request. I was given a quote to service a transmission that was only 9 months old for $190. They wouldn't even snug up the transmission pan bolts as requested. I will take my 2 autos and my son's car for future service needs elswere and make sure my friends know about this. Also, ignore the si gle star, the rating system doesnt allow no-star.
Friendly, knowledgeable and "can do" staff that keep me informed through the entire process. Questions were answered and followup inquires explained to my complete satisfaction.
Hogan & Sons installed two tires on my Ford Fusion. Stopped by the shop on a Thursday ordered tires (Spoke to Ron). He said it would take a day to get them. Appointment scheduled for Saturday for installation. The wrong size arrived however they were very courtesy and apologize and gave me an option wait while they picked up the correct tires or to call me to come back later for installation. I decided to go and run other errands. They called and took my vehicle immediately and gave me a discount for the inconvenience. Every one there is very courteous and customer service focused. That is what I liked. I would take my vehicle there again.
They were great to work with. Offered coupons to reduce my bill.
I am really satisfy with your customer service and the work you have done. You are professional and nice. Thank you.
good, prompt.
Also on Google
See this shop's Google rating and a few of its Google reviews, shown separately from the reviews above.