Edwardsville, IL
Reviews
Outstanding as usual. I have been going to Dobbs for years and have never experienced a problem with any of their products or service.
Good service. Only critcism was clerical error made on mileage for tire warranty.
Just came in for an oil change. As always, the staff and the mechanics were helpful and prompt!
As always I was happy with the service, prompt, friendly, efficient. Just what I've learned to expect at MY Dobbs Service bay. Sharon Whittaker
FRIENDLY, KNOWLEDGEABLE, AND TIMELY. IT IS A PLEASURE TO BE AT DOBBS.
Very pleased with service . Friendly fast and I will be back
The issue was resolved very professionally. No complaints.
I had my 2004 Ford F150 into the Edwardsville location for some needed service. The pinion seal had been replaced by Dobbs at the same location last year. Dobbs repaired the seal again free of charge. The truck needed 100,000 mile service, mainly new spark plugs, this was completed without any issues. The front end of the truck was making a "Popping noise," especially when making a left or right hand turn, and I thought it was the ball joints. The F150 is notorious for this issue. The technicians were able to pinpoint the problem as wheel bearings, both sides. Unfortunately the wheel bearing and rotor is all one unit on the F150 truck, so both front rotors and brake pads needed to be replaced. Also, the technicians did a power flush of the brake system, and the "Soft pedal" is just like brand new again, where a small tap takes care of stopping the vehicle. All in all I am very pleased with the work that was completed. I also had a screw in one of the tires, this was taken care of too.
very helpful
My car has been making whining noise on the daily basis since last fall when starting cold, and it is getting worse this winter. I left my car at the shop last Friday afternoon for an inspection next morning. I specifically mentioned that they should take a look first thing in the morning while the car is cold because the noise would be gone when the weather gets warm. They called me the next day in the afternoon and said they could barely hear any noise, therefore could not detect the problem. I knew they would hear the noise loud and clear had they inspected the car in the early morning. By the way, this was my second visit to the shop with the same issue. Last October I told them just like I did this time. They waited next afternoon and told me they couldn't hear anything.I've been with Dobbs over 10 years and was happy most of the time. However, they really need to pay more attention to what their customers say, otherwise they will lose them quickly
Also on Google
See this shop's Google rating and a few of its Google reviews, shown separately from the reviews above.